This page applies to purchases of the physical NOT YET Tag from Social Vortex Limited.
1. The NOT YET Tag
The NOT YET Tag is a circular NOT YET full stop — an on-metal, ferrite-backed NFC tag, in the finishes listed in the shop. The three-pack exists because most households want a kitchen, a hallway and one more. Tap and Tap proof of awake use NOT YET Tags. Registering and troubleshooting — see NFC compatibility.
2. Tag price
The Tag is a separately purchased physical product, sold outside the App Store. Prices, finishes and pack options are those shown in the shop and confirmed at checkout. No subscription includes a Tag, and buying a Tag does not include or unlock an app subscription. Shipping is charged separately and calculated by Shopify before payment. Prices outside the UK are set per storefront; tax treatment depends on your market and is shown at checkout.
3. Availability
We are aiming to deliver in December 2026. This is a production target, not a guaranteed delivery date.
You can cancel any time before dispatch for a full refund. If your order has not been dispatched by 5 January 2027, you will receive a full refund. Contact Support with your order reference to cancel before dispatch.
4. Order information
To fulfil your order we may require name, email, shipping address, country, shipping method and payment confirmation. Please check your delivery information carefully before submitting an order.
5. Shipping
Shopify shows available shipping destinations, services, charges and delivery estimates before you pay. Shipping is additional to the items subtotal. Check the final total and delivery details at checkout. We do not quote a flat shipping price here; service availability and charges depend on your destination and order. Orders dispatch from the UK, and delivery may be handled by a fulfilment partner or carrier.
6. Tracking
Where tracking is available we may provide carrier, tracking number, tracking link and delivery status. Tracking information is supplied by the relevant carrier and may not always update in real time.
7. Address changes
If you need to change the delivery address, contact Support immediately. We cannot guarantee that an address can be changed after fulfilment has started.
8. Lost or failed deliveries
If tracking shows a delivery problem or the Tag does not arrive within the expected period, contact [email protected]. We may ask you to confirm your order reference, delivery address and tracking status. We will handle lost or failed deliveries in accordance with applicable consumer law and our carrier / fulfilment process.
9. Damaged or faulty Tags
If your Tag arrives damaged or does not work as intended, contact Support. Possible outcomes: troubleshooting, replacement, refund where required, return instructions. Nothing in this policy limits mandatory consumer rights.
10. NFC compatibility
A faulty phone, unsupported NFC behaviour, an unsupported phone setup or revoked device permission is not necessarily a fault in the physical Tag. Support may ask you to complete reasonable troubleshooting steps.
11. Adhesive issues
If an included adhesive component fails under normal use, you can request a replacement Tag — you pay the shipping cost, the replacement itself is free. Contact [email protected] with your order reference.
12. Change of mind / non-faulty returns
You can cancel a Tag order within 14 days of delivery (the standard cooling-off period) for any reason. Beyond that window, Tags can only be returned where faulty, damaged or misdescribed (see section 9). Your statutory rights are not affected.
Start any return via the Returns Portal (or email [email protected] with your order reference). For change-of-mind returns:
- You pay return postage and packaging.
- Use a tracked service. The Tag remains your responsibility until it reaches us — we are not liable for returns lost in transit, so keep your proof of postage and tracking number.
- Pack the Tag reasonably protected, with your order reference inside.
Faulty-item returns (section 9) are different: we cover the remedy consumer law requires.
13. Refunds
Pre-dispatch cancellations receive a full refund. If your order has not been dispatched by 5 January 2027, you will receive a full refund. Refunds use the applicable payment method and provider; the time until money appears in your account depends on that provider. Other returns and shipping refunds follow the applicable policy and consumer law.
14. Exchanges / replacements
Replacement reasons may include: never arrived, damaged, NFC failure, adhesive failure, incorrect item, other approved fault. Lost Tags caused by the customer may be handled separately from faulty-product replacement.
15. Support
Support: [email protected] — please include your order reference where available.