Support

Stuck. Different from blocked.

Find the answer below, or message us — it lands with a human. The app being locked is a feature; this page is for everything else.

Two people walking and talking together along a garden path

Whatever is wrong, your phone still makes calls. Then we sort the rest.

messages land in the NOT YET Control Centre · no third-party support platform required

Popular topics

Subscription & billingPlans, the 7-day trial, cancelling, restoring purchases.Tags & NFCDo you need a NOT YET Tag? (No.) Registering, testing, troubleshooting.Focus LockWindows, earned access for 5, 15 or 30 minutes, and the Rescue Button.Wake AlarmProof of Awake, MOVE and TAP, re-arm, backup alarms.Push & camera countingManual mode at public launch; camera counting is planned for the same launch, subject to device testing.PermissionsScreen Time, Health, Location, Camera, Notifications, NFC.PrivacyWhat stays on your phone (almost everything).Tag ordersShipping, tracking, returns, replacements.

Help Centre structure

Getting started

· What is NOT YET

· How morning rules work

· Choosing apps

· Creating your first rule

· SASSY vs BRUTAL

Challenges

· Tap

· Go

· Stacked conditions

Focus Lock

· What is Focus Lock

· Scheduled daytime blocking

· Earned temporary access

· Earned access durations

· Rescue Button

· Editing / disabling

Wake Alarm

· Proof of Awake

· TAP

· Re-arm / snooze

· Shared morning progress

· Health permission

Tags

· Do I need a NOT YET Tag

· Registering a Tag

· Multiple Tags

· Faults / replacements

Push

· Camera counting

· Camera positioning

· Permission issue

· Camera or manual

Subscriptions

· The £2.99 first month

· Lifetime cap

Troubleshooting

· Screen Time permission

· Health permission

· Location permission

· Notifications

· NFC

· App blocking

Privacy

· What stays on device

· NFC

· Personalisation

· Support diagnostics

every article is live — tap any topic above, or browse the full Help Centre